Guarantee, Shipping, and Refund Policy
OUR SIMPLE, FREE OR LOW-COST SHIPPING:
Shipping within the US is FREE for orders over $49, and just $6.95 for orders under $49!
Shipping outside the US is calculated by delivery address, using discounted USPS or DHL, whichever is cheaper.
All purchases are shipped within 1 business day of your order, with rare exceptions (in which we will let you know right away)!
OUR AWESOME 100% SATISFACTION GUARANTEE, AND SIMPLE RETURN & REFUND POLICY:
If you're anything like me, you work hard for your money. Deciding to spend some of it here is a big deal to me; I appreciate it, and I try not to take it for granted.
I think our stuff is fantastic - quality products, great designs, and good prices.
But more important than what I think is what YOU think - and I want you to feel the same way about our stuff as I do.
The last part of step 12 - in every 12-step program - instructs us to "practice these principles in all our affairs". Those principles include honesty, decency, and fairness, and "all our affairs" includes running this business.
IT'S IMPORTANT TO ME THAT WHEN ALL IS SAID AND DONE, YOU FEEL LIKE WE CARE ABOUT YOU AS A CUSTOMER AND PERSON, AND THAT DOING BUSINESS WITH US WAS A GOOD EXPERIENCE FOR YOU.
And so everything we sell comes with a no-questions-asked 100% money-back satisfaction guarantee!
IF YOU ARE UNHAPPY WITH A PURCHASE, FOR ANY REASON, WE WILL HAPPILY EXCHANGE IT OR GIVE YOU A 100% REFUND (YOUR CHOICE) WITHIN 30 DAYS
As long as it's in reasonable shape, and you return it within 30 days of receiving it, we'll accept returns of anything you bought from us.
To return your product, you should mail your product to:
12 Step Lifestyle
22 Westgate Lane Suite G
Boynton Beach, Florida US 33436
Please email us at: firstname.lastname@example.org and let us know you are sending something back so we can be on the lookout for it.
As soon as we receive your return, we'll let you know by email.
If you are shipping back stuff costing over $75, please use a trackable shipping service or purchasing shipping insurance.
PS - Don't you wish every company had the same awesome guarantee and simple return/refund policy?
We do too...!